Privacy Policy · Ezon Partners

This policy explains how Ezon Partners handles personal data: what we collect, why, who we share it with, how long we keep it, and how you can exercise your rights. It follows Brazil's General Data Protection Law (Law No. 13,709/2018, known as the LGPD).

1. Who we are

Ezon Partners Treinamentos e Assessoria de Marketing LTDA, a Brazilian company registered under CNPJ 44.898.680/0001-88, with offices at Av. Brigadeiro Faria Lima, 2369, Andar 11, Conj. 1102, Jardim Paulistano, São Paulo/SP, CEP 01452-922, Brazil (“Ezon Partners,” “Ezon,” “we,” or “us”).

Data Protection Officer: Bruno Freitas Freire, bruno.freire@ezon.com.br.

2. Who this policy covers

Visitors to ezon.com.br and ezonpartners.com.
People who contact us by WhatsApp, email, social media, or forms.
Clients and participants in our programs, consulting projects, training sessions, and talks, and their representatives.
Users of Ezon tools and integrations connected to Meta accounts (Facebook, Instagram, and WhatsApp) and Google accounts (Google Ads, Google Analytics, Google Tag Manager, and Search Console).

3. What we collect

Information you give us

Your name, email address, phone number, company, job title, and the content of any messages you send us.

Browsing data

IP address, browser and device type, pages visited, how you reached us (such as UTM parameters and ad click IDs), and the date and time of your visit. Some of this is collected through cookies and similar technologies, always according to your choices. See our Cookie Policy.

Client and contract data

Contact and billing details, plus the information we need to deliver the services you hired us for.

Data from connected platforms

When you or your company authorize us to connect a Meta or Google account to Ezon tools, we only process the data that authorization allows, such as:

identifiers for the connected accounts, Pages, profiles, and ad accounts;
campaigns, ad sets, ads, audiences, budgets, and performance metrics;
posts, media, and metrics for profiles and Pages;
messages received through connected channels, when the messaging feature is in use;
data from Google Analytics properties, Google Tag Manager containers, and Search Console properties;
access tokens that let our tools act on behalf of the authorized account.

We use this data only to provide the service you hired us for or turned on, such as building dashboards, managing campaigns, and publishing content.

4. How we use data, and on what legal basis

Purpose	Legal basis (LGPD, Art. 7)
Replying to inquiries and sending proposals	Steps taken at your request before entering into a contract (item V)
Delivering our services and running the integrations you authorized	Performance of a contract (item V)
Measuring site usage with Google Analytics	Consent (item I)
Measuring and improving ads with the Meta Pixel	Consent (item I)
Meeting tax, accounting, and regulatory obligations	Legal obligation (item II)
Keeping our sites and tools secure and preventing fraud	Legitimate interest (item IX)
Establishing or defending legal claims	Exercise of rights in legal proceedings (item VI)

Where we rely on consent, you can withdraw it at any time using the “Cookie settings” link in the footer. Withdrawal doesn't affect anything done before.

We don't sell personal data. We share it only with:

Meta Platforms (Facebook, Instagram, and WhatsApp): the Meta Pixel, if you allow marketing cookies, and the Meta APIs used by integrations you authorized;
Google: Google Analytics, if you allow measurement cookies; the Google APIs used by integrations you authorized; and Google Workspace, which hosts our email;
Cloudflare: hosting, delivery, and security for our sites;
infrastructure, CRM, and communication providers that run services on our behalf, under contract and only for those purposes;
our accountants, lawyers, and advisors, when needed;
public authorities, when required by law or court order.

6. International transfers

Meta, Google, Cloudflare, and other providers may store and process data outside Brazil, including in the United States. These transfers follow Article 33 of the LGPD and rely on the contractual safeguards those providers offer, such as standard data protection clauses.

7. Data from Google APIs

Ezon Partners' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. In practice:

we use this data only to provide and improve the features you see and use in Ezon tools;
we don't sell this data or transfer it to advertising platforms, data brokers, or information resellers;
we don't use this data to serve ads to you;
Ezon staff only read this data with your consent, when needed for security or abuse investigations, to comply with the law, or when it is aggregated and anonymized to run the service.

8. Data from Meta platforms

Data we receive from Meta APIs is handled under the Meta Platform Terms and used only for the features you authorized. You can remove Ezon's access in your account settings and ask us to delete any data we've already received. See Data deletion.

9. How long we keep data

Business inquiries: up to 2 years after our last contact, if no contract follows.
Clients: for the length of the contract and up to 5 years afterward, as required by law and limitation periods.
Integration data: while the integration is active. Once you disconnect the account or ask for deletion, we delete it within 30 days, except where the law requires us to keep it.
Cookies: for the periods listed in our Cookie Policy.

10. Your rights

Under Article 18 of the LGPD, you can ask us at any time to:

confirm whether we process your data and give you access to it;
correct incomplete, inaccurate, or outdated data;
anonymize, block, or delete data that is unnecessary, excessive, or processed unlawfully;
port your data to another provider;
delete data processed on the basis of your consent;
tell you who we share your data with;
explain what happens if you don't give consent;
withdraw your consent;
stop processing based on another legal ground, if it doesn't comply with the law.

To exercise any of these rights, email bruno.freire@ezon.com.br. We may ask for information to confirm your identity, and we'll respond within 15 days. You can also file a complaint with Brazil's National Data Protection Authority (ANPD). If you live outside Brazil, you may have additional rights under local law. Contact us and we'll help.

11. Security

We use technical and organizational measures to protect data, including encrypted connections (HTTPS), least-privilege access control, credentials and tokens kept in a secure vault, and logs of the actions our tools take on connected accounts. No system is completely immune to incidents. If an incident creates a relevant risk, we'll notify the people affected and the ANPD, as the law requires.

12. Children

Our sites and services are meant for businesses and professionals, not for anyone under 18. We don't knowingly collect data from children or teenagers.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows the current version, and we'll highlight significant changes on our sites.

14. Contact

Questions about this policy or your data: bruno.freire@ezon.com.br or WhatsApp +55 11 91262-4354.